United CEO ‘Ashamed’ By United Passenger Video, NJ Governor Demands End To Overbooking

Disgusted by the violent removal of a United passenger from an overbooked flight, governor of New Jersey, Chris Christie, is calling for an immediate suspension to airline’s widespread practices that commonly see overbooked flights.

“To have somebody pay for a ticket, reserve a seat, be seated and then dragged off the plane physically by law enforcement officers at the direction of United (Airlines) — it’s outrageous,” said Christie to CNN’s “New Day” today.

“That’s why I’ve asked the Trump administration to stop the overbooking until we set some more, different rules about how the airlines can conduct themselves.”

Christie’s particular state has a significant interest in the practices of United airlines as they control around 70% of all flights from Newark Liberty International Airport.

“With United, the customer is always last,” stated Christie.

CEO of United: It ‘Will Never Happen Again’

When the Oscar Munoz, United CEO, initially viewed the footage of one of the airline’s passengers violently harassed as he was forced off the plane, he admitted that one particular emotion washed though him: shame.

“It’s not so much what I thought, it’s what I felt. Probably the word ‘ashamed’ comes to mind,” said Munoz to the ABC show “Good Morning America” Wednesday morning.

“That is not who our family at United is. And you saw us at a bad moment.”

That single “bad moment” has led to passenger Dr. David Dao being dragged off the overbooked flight as he screamed for dear life Sunday evening. Passengers witnessed blood dripping from his face as his head was smashed against an armrest.

Officer and Investigation

One out of the three officers from Chicago’s Department of Aviation that dragged Dao was put on leave as an investigation is pending.

Meanwhile, the airline’s CEO promised “this can never, will never, happen again on a United Airlines flight.”

“We are not going to put a law enforcement official to … remove a booked, paid, seated passenger,” said Munoz to “Good Morning America.” “We can’t do that.”